Q: My WebChaver report said that it required review, but when I saw it, it looked fine to me.
A: There are two possible questions here:
1. The report requested review, but there were no pictures that required review.
- In this case, it could be that there is another detail about the user's activity that the chaver should be aware of. For example, if an Android user tries to browse in 'incognito mode', the program, will not be able to take pictures from the screen (But will show that it was used- and for how long). In such a case, the chaver needs to be notified and the report will say "Review Recommended".
- Whenever a report recommends review, the chaver should read the entire report to find out what the issue may be.
2. The report is alerting the chaver to an inappropriate image that was found on the user's device, but when the chaver reviews the image, there's nothing bad about it.
- The program that our users have on their devices uses an AI (Artificial Intelligence) computer algorithm to determine if an image found on the user's screen is explicit in nature. The program can make a mistake and mark an image as concerning when really it isn't.
- The chaver doesn't have to be concerned that really there was a bad image to report, except that an error occurred and the system put a false positive in the report. At any rate, it's always a good idea to speak to your chaver and let them know that you are getting their reports and reviewing them.